Ep. 104: LISTENER CALLS: Saying “No” Without Saying “No”

Below are the topics covered in today’s listener calls mini-episode (with timestamps). For instructions on submitting your own questions, go to

– Balancing the unpredictable demands of a small business. [3:16]
– Taming emails when it’s hard to say “no”. [10:02]
– Notebook overkill. [20:47]
– On adverting and social media.[29:52]
– My thoughts on video games. [35:45]

Thanks to Jay Kerstens for the intro music.